Frequently Asked Questions

1. How does this business change impact order processing?

Starting from the transition date (August 10th), please submit purchase orders to Spectrum Vascular Customer Service using the new email address(s) below:

To better serve you, our operational hours are now 9:00 am to 6:00 pm (EST), Monday through Friday.

Domestic Order Submissions: ordersUSA@spectrumvascular.com
International Order Submission: ordersInternational@spectrumvascular.com

Phone: 888-599-2099
Email: support@spectrumvascular.com
Fax: 800-363-6857

2. Will account numbers change?

Yes, all customers will be assigned new bill-to and ship-to account numbers.

3. What types of orders and invoices are accepted by Spectrum Vascular?

EDI/GHX, email, phone, and fax. Spectrum Vascular also accepts credit card payments for a 2.7% fee, which is variable based on Spectrum Vascular’s charges.

4. What is the remit to address for invoices?

AccountReceivable@spectrumvascular.com

5. If I have an outstanding backorder and the transition happens, what are the steps to take?

None. All open orders at the time of cutover will be migrated over to our new ERP platform.

6. Who do I contact if I have a product complaint?

All complaints should be reported directly to Spectrum Vascular Customer Service.

Email: complaints@spectrumvascular.com
Phone: 888-599-2099
Fax: 800-363-6857

7. Who do I contact when I need to process a return?

You can contact Spectrum Vascular Customer Service directly either by phone or email. Returns will be accepted within thirty (30) days of purchase and will require a unique Return Authorization Number. Please see our terms and conditions.

8. Will the part number, packaging, or unit of measure change?

There are no changes to part numbers, packaging, labeling, or purchase units of measure.

9. Will there be any delays in order processing?

There will be no delays in order processing. Our committed 48-hour turnaround time remains unchanged.

10. Who is my Spectrum Vascular Sales Representative and how do I contact them?

Please contact Spectrum Vascular Customer Service for direct assistance or click on the following link:

Find a Rep – Spectrum Vascular

Email: support@spectrumvascular.com
Phone: 888-599-2099

11. Where can I find tracking for my order(s)?

Find your orders: orders.spectrumvascular.com

12. I accidentally sent an order to the original order submission email address - spectrumvascular@lslog.com, what do I do now?

Effective August 1^st, emails received at the previous email address will be automatically forwarded to support@spectrumvascular.com